FAQs

If you want to cancel your order please contact our customer care team at support@petonboard.co as soon as possible. Please note, that due to fast turnaround times we can not guarantee cancellations.

Please contact our customer care team at support@petonboard.co and we will make sure you get the right product as soon as possible.

Yes, we do. Please note: Faulty items need to be proper documented. In case of damaged packaging notify the courier service and take a picture before opening the package.

$25 flat rate per product applies on all orders within the United States.

Shipping usually takes 5 - 7 business days based on your location once your package leaves our warehouse.

Yes, we ship all over the world. International shipping prices vary by territory. Please contact us via mail support@petonboard.co for international orders.

International orders do not include duties or taxes. Fees will be due upon receipt.

Yes, we have a 15-day return policy from the date your order is delivered. Please Note: To be eligible for a return your product must be in the same condition that you received it (unused). Check our Return & Refund Policy for more information.

If you want to return your product you have to start a return request. Contact our customer care team at support@petonboard.co. Once your return is accepted, we will send you further instructions. Please Note: Packages sent back to us without prior request and approval will not be accepted.

Yes, absolutely! We do not only care about pets, but also the world they live in. This is why we plant a tree with every completed order.